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At Phraxellvak, we are committed to providing high-quality printing services. Due to the custom nature of our products, returns and refunds are handled on a case-by-case basis.
If you receive printed materials that do not meet our quality standards or differ significantly from the approved proof, please contact us within 7 days of receipt. We will work with you to resolve the issue, which may include reprinting at no additional cost.
If we make an error in production that is our fault, we will reprint your order at no charge. Please notify us immediately upon receiving your order if you discover any production errors.
If an error is due to incorrect information provided by the customer or failure to approve proofs, we cannot provide a refund or reprint. However, we may offer a discount on a reprint order at our discretion.
Orders may be cancelled before production begins. Once production has started, cancellation may not be possible, and a partial refund may be offered depending on the stage of production.
If a refund is approved, it will be processed to the original payment method within 10-14 business days. Refunds are only issued for orders that meet our return policy criteria.
If return shipping is required, customers are responsible for return shipping costs unless the return is due to our error. We will provide a prepaid return label for orders returned due to our mistakes.
If your order arrives damaged or defective, please contact us immediately with photos of the damage. We will arrange for a replacement or refund as appropriate.
Due to the custom nature of printing services, the following items are generally not eligible for return:
To request a return or discuss a quality issue, please contact us at:
Email: info@phraxellvak.world
Phone: +17035911708
Please include your order number, photos if applicable, and a detailed description of the issue.
If you have any questions about our Return Policy, please contact us:
Phraxellvak
9925 Main St, Fairfax, VA 22031, United States
Email: info@phraxellvak.world
Phone: +17035911708
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